FAQs

Why is the Penrose Certification Program™ free?

Our goal is to meet the demand of improving the lives of seniors through senior care auditing. Our certification program isn’t easy, nor should it be. If we charged for it, we’d be inclined to lower our industry-setting standards, making it easier for more people to pass, and to be able to make more money. Penrose is in the business of doing one thing: senior care auditing. And, we want only those individuals who want to be Certified to be the Best.® Certificate-houses that churn out certifications for every job title in the industry are the caregivers we audit

Is Penrose Senior Care Auditors® a Franchise?

No. You work for yourself as a 1099 contractor using our systems and tools. We collect payment from clients and pay you once per month.

Do I have to visit seniors in private residences?

No. When you set your schedule, you may select to visit senior living communities and/or private residences. It is completely up to you.

Do I need a background in senior care?

No. It is not important that you have a background, training, or certification as a caregiver or in senior care. Why? We’re not a medical or financial service. You don’t have to know how to bathe a senior to know if they have body odor. You don’t need to know how to change a senior’s diaper to smell urine. And, you don’t need a nursing degree to know if the floor is dirty.

Can I take a vacation as a senior care auditor?

Of course. Each month you have the opportunity to change your schedule.

Marijuana is legal in my state. How does this affect my drug check?

Penrose has a strict policy that auditors must not be under the influence of drugs and/or alcohol while conducting audits. The 9-panel drug check does not include marijuana.

Why do I have to get recertified each year?

Because Penrose is creating the senior care auditing service, it is quickly evolving. Each year, you may need to learn more about how to do your job. And, we require the annual background check to ensure all of our auditors remain clear of any potential issues.

Can I get PenroseCertified® and then work for another senior care company as an auditor?

No. You may not use the PenroseCertified® name, seal or other PenroseCertified or Penrose Senior Care Auditors® proprietary, copyrighted, or trademarked assets. In order to be a PenroseCertified® Senior Care Auditor, you will need to agree to a non-compete, non-disclosure, and independent contractor terms and conditions.

What is the role of a Senior Care Auditor compared to other types of caregivers?

There are many types of caregivers that work with seniors. You may come into contact with these caregivers and need to be aware of their roles and responsibilities as well as where they fit. Generally, these types include:

  • Senior Care Auditors
  • Caregivers
  • Paid Companions
  • Hospice Aides
  • Activities Specialists
  • Certified Nursing Assistants
  • Ombudsman
  • Registered Nurses
  • Geriatric Care Professionals

Senior Care Auditors. Senior Care Auditors check on seniors, conducting audits and reporting back to their clients, generally the senior’s adult child. Auditors should be objective, third-parties to the caregiving experience. Otherwise, they risk becoming what they are auditing! Auditors may suggest types of products and services should the senior care audit findings warrant it.

Auditors are not caregivers. If providing caregiver services, you are going beyond the role as a senior care auditor and should discontinue the service immediately. You are not certified or licensed to perform these services.

Caregivers. Caregivers may go by other names, including Care Assistant, Caretaker, Care Provider, or In-Home Caregiver. These are ‘front line’ staff who work with people who have direct care needs. They have a varied range of duties, depending on who they are working with. Responsibilities may include:

  • Plan, prepare, and clean up meals
  • Light housekeeping
  • Laundry and ironing
  • Transportation and escort services – medical, religious, entertainment, etc.
  • Shopping
  • Helping senior to exercise
  • Engaging with the senior in recreational activities
  • Providing companionship
  • Reporting on senior medical changes
  • Assisting with bathing, dressing, and grooming
  • Running errands
  • Taking out the garbage
  • Monitoring or administering medication
  • Maintaining the senior’s calendar
  • Paying bills, monitoring finances
  • Opening or distributing mail
  • Making beds, changing linens
  • Washing dishes
  • Cleaning out the refrigerator

Paid Companions. Typically, paid companions visit three to five clients per week, working one-on-one to develop a close mutual relationship, which is meaningful and helpful to the client. Senior Companions assist in a variety of non-medical activities with their clients such as:

  • Going for walks
  • Sitting and talking
  • Doing crafts and board games
  • Reading to the client
  • Assisting with meal preparation
  • Helping with mail or dealing with the public
  • Assisting with shopping and/or medical appointments
  • Assisting with eating, washing, mobility
  • Providing interesting activities for the service user to do

Hospice Aides. Hospice aides work in a facility with many terminal residents, providing nursing care, and assisting with daily living activities (ADLs). Job duties also typically include helping residents with walking or with moving out of their beds to wheelchairs. They can apply topical medications, change bandages, and monitor a resident’s vital signs. They may work for a hospice agency.

Activities Specialist. Activities specialists work to provide stimulating activities for elderly care facility residents. They develop, plan, and lead activities such as crafts, card games, and bingo nights.

Certified Nursing Assistant. Certified nursing assistants (CNAs) work at nursing homes, assisted living facilities, and in homes. A certified nursing assistant works under the supervision of a registered nurse or a licensed practical nurse. A certified nursing assistant performs many of the same duties as a hospice aide and/or a caregiver.

Ombudsman. Like senior care auditors, Ombudsman make unannounced visits to senior care communities. However, Ombudsman are often government or industry non-profit officials and they take a more active role. They voice concerns to facility administration, investigate complaints made by or on behalf of residents. They also help with conflict resolution, mediation, and negotiation between families, seniors and community management. Ombudsmen are also trained to investigate and report suspected cases of elder and dependent adult abuse in long-term care facilities. They may educate residents and caregivers on senior rights under State and federal regulations. They also serve as a witness for residents when signing documents such as Advance Health Care Directives in skilled nursing facilities. The Penrose Care-Check™ contains a suggestion, “you may want to consider engaging an Ombudsman to investigate this further.”

Registered Nurse. Registered nurses specializing in geriatric care possess the knowledge and skills to care for elderly patients with needs such as wound care, IV therapy, Alzheimer’s, dialysis, and heart issues. They make rounds evaluating each resident’s condition and provides the proper care.

Geriatric Care Professionals. Working with families, geriatric care managers provide guidance and lead families to the actions and decisions that ensure quality care. Specifically, they:

  • Assess the situation and the senior
  • Create care plans
  • Provide education and advocacy
  • Deliver family caregiver coaching

Geriatric Care Managers are engaged to assist in a variety decisions and management items, such as:

  • Housing
  • Home care services
  • Medical management
  • Communication
  • Social activities
  • Legal
  • Financial
  • Entitlements
  • Safety and security